Change of Mind Purchases: We do not offer refunds for change of mind purchases. However, we may offer exchanges or credit notes, provided the product is returned in its original saleable condition within 7 days of purchase. To be eligible for an exchange or credit note, please ensure that the item is unused and in the same condition as you received it, with all original packaging and tags intact.

Damaged or Faulty Products: If the product arrives damaged or faulty, please contact us immediately at contact@thefunfactory.com with details of the product and the defect. We will assess the issue and provide instructions on how to proceed.

You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.

Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction

You can contact us by email. You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.

Refunds will be issued only for faulty or damaged products that cannot be replaced or repaired. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.